This Statement applies to the Electric Palace (Harwich) Ltd generally and the Cinema that it operates, The Electric Palace, Kings Quay Street, Harwich, Essex, CO12 4ER

Information held

The Electric Palace (Harwich) Ltd records information about its customers for the purposes of administering an effective Ticketing system and for marketing (including direct marketing) by post and by email. Data held includes customer contact details and information about ticket purchases made and events attended.

The Electric Palace (Harwich) Ltd gathers information about customers at the time a customer makes a booking or applies to become a Friend of the Electric Palace either in person, by telephone, by email or on our website. This information is kept as a permanent record to enable us to analyse historical data and understand trends.

Customers joining the Friends of the Electric Palace scheme or mailing list do so on the understanding that consent is given for Electric Palace (Harwich) Ltd to process and use the information given in accordance with this policy. Encrypted information is kept about customers’ credit cards to enable customers to retrieve their tickets and to enable us to analyse purchasing behaviour and understand trends. We will not e-mail you in the future unless you have given us your consent or you have subscribed to our mailing list.

Using Information Held

General information about the cinema’s activities is sent regularly to those who have requested it.  The Electric Palace (Harwich) Ltd processes and analyses information held to inform its business planning. We aim to build an understanding of customers preferences so that programming can be refined and information can be provided to customers who may find screenings and events of interest. Information is only sent to individuals who have subscribed
to a membership scheme or mailing list or who have previously attended films or events at one of our cinemas.

The Electric Palace (Harwich) Ltd does not pass any personal details about its customers to any third party. Where customers have given their consent, The Electric Palace (Harwich) Ltd may send them marketing communications about other offers, products and services which may be of interest to them. Customers’ email details may be used to provide these information and marketing communications to them (including by showing them adverts on social media). Where customers would prefer The Electric Palace (Harwich) not to use their personal data in this
way they can opt out of all marketing communications at any time by using the link on the bottom of previous mailouts, or by contacting us by email on contact@electricpalace.com

Third Parties

Various third parties advertise with us on screen, in printed material and on our website. Our website also has links to third parties. The Electric Palace (Harwich ltd) is not responsible for how third parties deal with any information you submit to them and users should contact the third parties directly if they have questions about their Privacy Policies. The Electric Palace does not pass personal data to any of these third parties.

Subject Access

Customers may request a copy of information held about them by applying to: contact@electricpalace.com

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. ‘First-party’ cookies are set by the site domain listed in the address bar. ‘Third-party’ cookies come from other domain sources that have items such as adverts or images embedded on the page. The information below explains the cookies we use and why.

Ticket Purchasing

Our ticket purchasing process, operated by Jack Roe (CS) Ltd, sets a session cookie which expires when your browser is closed. The cookie is called TaposContactId, and it is required to remember details of your choices as you proceed through the booking process. No data or personal information is held.

Google Analytics

We use Google Analytics to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they have visited.
No data or personal information is held.